If asked the right way, pandora will tell you in a lot of detail why it plays a song. In my case, this was its answer for why it played me "do you. Love what you feel" by chaka khan
"We're playing this track because it features disco influences, flat out funky grooves, groove based composition, repetitive melodic phrasing, melodic phrasing, extensive vamping, and a busy horn section."
Great customer service is knowing what I want better than I do and executing.
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